Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is maintained in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol throughout the platform. The cashier is a unified management tool where you can initiate both deposits and withdrawals without navigating to separate pages. It is important to understand that while deposits are processed as credits to your account, withdrawals are handled as "requests." Each request undergoes a review process by our finance team to ensure security and compliance before the funds are transferred to your chosen payment method.

Payment Categories in the Philippines

How to Deposit

1. 1
   Login: Access your account using your official credentials via the website or the app.
2. 2
   Open Cashier: Navigate to the cashier section from your account dashboard to view funding options.
3. 3
   Select Method: Choose a payment category that suits your needs from the available list.
4. 4
   Enter Amount: Input the specific amount of PHP you wish to deposit into your account.
5. 5
   Confirm Transaction: Complete the payment within your provider's app or the secure redirected page.
6. 6
   Verify Balance: Check your account balance. If it hasn't updated, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

This policy is a critical security measure designed to protect players from fraud and account takeover. Because withdrawals are typically returned to the original source of the deposit, using a third-party account creates a mismatch that blocks the payout process. We cannot process transfers to accounts that do not belong to the verified account holder. By enforcing this rule, we ensure that your winnings are sent only to you, preventing unauthorized individuals from intercepting your funds. Please avoid using accounts belonging to friends or family members, as this will lead to rejected transactions and delays in your withdrawals.

How to Request a Withdrawal

1. 1
   Verify Identity: Ensure your account verification is complete to enable payout functionality.
2. 2
   Settle Bonuses: Close or complete wagering requirements for any active bonuses.
3. 3
   Access Cashier: Open the cashier and switch to the withdrawal or payout tab.
4. 4
   Choose Method: Select your preferred payout method (usually matching your deposit source).
5. 5
   Submit Request: Enter the amount you wish to withdraw and confirm the request.
6. 6
   Track Status: Monitor the progress of your request via the transaction history in your account.

Account Verification & First Payouts

Account verification, often referred to as KYC (Know Your Customer), is a mandatory process for all players before their first withdrawal can be processed. As a responsible operator, we must verify that our users are of legal age and that the account information provided is accurate. This process is typically conducted only once; once your identity is verified, you will not need to repeat the process for every subsequent withdrawal.

To complete verification, you are generally required to provide: an official government-issued photo ID, a recent document confirming your residential address, and confirmation that the payment method used is registered in your name. To avoid delays, we strongly recommend uploading these documents in the account settings before you initiate your first withdrawal request. Ensure that all documents are clear, well-lit, and that all four corners of the page are visible in the image. This proactive approach allows our team to approve your account in advance, ensuring a smoother transition from winning to cashing out.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can cause a request to remain pending. Common reasons include:

• Verification Pending: Your identity documents may still be under review or were rejected due to poor quality.
• Active Bonus: You may have an active promotion with wagering requirements that must be met before funds can be withdrawn.
• Method Mismatch: The requested payout method does not match the original deposit method or the account holder's name.
• Incorrect Details: An error in the entered account number or payment details can cause the transaction to fail.
• Provider Checks: External banks or e-wallet providers may conduct their own internal security checks.

If your withdrawal is delayed, first check your account notifications. If no information is provided, please contact our support team with your User ID and the Transaction ID ready.

Currency and Amount Display

All financial transactions and balances on the platform are handled in Philippine Pesos (PHP), denoted by the ₱ symbol. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount displayed on the confirmation screen—before you authorize the payment—is the actual amount that will be deducted from your source and credited to your account. This ensures complete transparency regarding the total cost of your deposit.

Staying in Control of Your Budget

Maintaining a healthy relationship with gaming is paramount. The platform provides built-in tools to help you manage your spending, including the ability to set deposit limits. These limits can be configured in your account settings, allowing you to cap the amount you add to your account over specific timeframes. Please be aware that for your protection, requests to decrease a limit usually take effect immediately, while requests to increase a limit may have a cooling-off period.

We recommend deciding on your budget before opening the cashier, rather than adjusting it during a session. For more information on how to keep your gaming safe, please visit our Responsible Gaming page.

Protecting Your Funds & Security

Your account security is a shared responsibility. We encourage all players to use the security options provided in their profile settings, such as strong, unique passwords. Always keep your payment details confidential and never share your login credentials with anyone. Only perform financial transactions through the official cashier on this domain. Be vigilant: our team will never ask you to transfer money to a private person or a different website via chat or email. Treat any such request as fraudulent and report it to us immediately.